Shipping policy
Last updated: 23.04.2026
This Shipping Policy describes the terms and conditions governing the processing, handling, and delivery of orders placed through the VERZI website (the “Site”).
We aim to provide a consistent and reliable shipping experience across all regions we serve, while maintaining clarity regarding processing times, delivery expectations, costs, and responsibilities.
By placing an order through the Site, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. ORDER PROCESSING
All orders are processed within one (1) to three (3) business days from the date of order confirmation.
Processing time refers to the period required to:
- verify and approve payment;
- prepare and pack the order;
- allocate inventory from the appropriate fulfillment location;
- generate shipping documentation and dispatch the shipment.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, collection launches, or promotional campaigns, processing times may be extended. In such cases, we will make reasonable efforts to inform customers where appropriate.
2. SHIPPING METHODS AND DELIVERY TIMES
We offer multiple shipping options, depending on destination and availability at checkout:
- Standard Shipping (free of charge)
- Express Shipping (paid option)
Estimated delivery times vary depending on the destination country, shipping method selected, and external logistics factors. Delivery timeframes displayed at checkout are indicative and should not be considered guaranteed delivery dates, although we aim to meet all estimated timeframes.
Orders may be fulfilled and shipped from different locations depending on the delivery region, including within the European Union and the United States.
3. SHIPPING COSTS
Standard shipping is offered at no cost to the customer.
Express shipping is calculated at checkout based on:
- destination country;
- carrier rates;
- selected service level.
All applicable shipping costs are clearly displayed before the order is completed.
4. DELIVERY AND SIGNATURE REQUIREMENT
All shipments require a signature upon delivery.
By placing an order, you acknowledge that:
- delivery is considered complete once the shipment has been signed for at the provided delivery address;
- responsibility for the order transfers to the customer at the moment of signed delivery.
If the shipment is not signed for by the customer or an authorized recipient, responsibility remains with VERZI until confirmed delivery.
An authorized recipient may include any individual present at the delivery address who accepts the shipment on behalf of the customer.
If you are unavailable at the time of delivery, the carrier may attempt redelivery or provide further instructions according to their procedures.
5. SHIPPING ADDRESSES
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
- delivery delays or failed deliveries resulting from incorrect or incomplete addresses;
- shipments delivered to an address provided by the customer but no longer accessible to them.
If an order is returned to us due to an address issue, additional shipping charges may apply for reshipment.
6. DUTIES, TAXES, AND INTERNATIONAL SHIPMENTS
Orders are shipped internationally and may be subject to customs duties, import taxes, or other charges depending on the destination country.
Depending on your location:
- European Union / Bulgaria: prices may include applicable taxes;
- United States and other international destinations: duties and taxes are generally not included in the purchase price and may be charged separately upon import.
Where duties and taxes are not included in the purchase price, they will be clearly indicated at checkout or may be charged separately by the carrier or local authorities upon delivery.
Customers are responsible for any applicable duties, taxes, or import fees imposed by local authorities.
VERZI is not responsible for delays caused by customs clearance processes.
7. MULTI-REGION FULFILLMENT
To improve delivery efficiency and reduce transit times, orders may be fulfilled from different regional warehouses or logistics partners depending on the destination.
As a result:
- shipping carriers may vary;
- tracking formats may differ;
- return addresses will be provided separately where applicable.
Customers must follow the return instructions provided for their specific order.
8. LOST, DELAYED, OR DAMAGED SHIPMENTS
If a shipment is lost or significantly delayed before confirmed delivery, we will assist in resolving the issue with the carrier.
If a shipment is confirmed as delivered and signed for:
- responsibility transfers to the customer;
- VERZI is not liable for loss, theft, or misplacement after delivery.
We may, at our discretion, assist in investigating delivery issues with the carrier.
If a package is received damaged, customers must notify us promptly and, where possible, within a reasonable timeframe after delivery, and provide supporting information.
Returns following delivery are governed by our Returns & Exchanges Policy.
9. FAILED DELIVERY AND REFUSED SHIPMENTS
If a delivery attempt fails due to customer unavailability or refusal:
- the carrier may attempt redelivery or return the package;
- additional shipping or handling costs may apply, including return shipping costs and any applicable duties or handling fees;
- original shipping costs may not be refundable.
Returns following delivery are governed by our Returns & Exchanges Policy.
10. PRE-ORDERS AND SPLIT SHIPMENTS
Orders containing pre-order items may be subject to different fulfillment timelines.
Where applicable:
- items may be shipped together once all items are available; or
- items may be shipped separately at our discretion.
Customers will be informed where necessary.
11. SHIPPING LIMITATIONS
We reserve the right to:
- restrict shipping to certain locations;
- cancel orders that cannot be fulfilled due to logistical constraints;
- adjust shipping methods based on operational requirements.
12. GENERAL PROVISIONS
While we aim to ensure accurate shipping estimates and timely delivery, we are not liable for delays caused by:
- courier services;
- customs authorities;
- weather conditions;
- force majeure events;
- or other factors beyond our reasonable control.
This Shipping Policy does not affect any statutory rights that may apply under applicable consumer protection laws.
13. CONTACT
For shipping-related inquiries, please contact: