Refund policy
Last updated: 23.04.2026
This Returns & Exchanges Policy describes the conditions, procedures, and requirements applicable to returns, exchanges, and refunds for purchases made through the VERZI website (the “Site”).
We aim to provide a considered and transparent approach to returns, making the process straightforward while preserving product integrity and operational clarity. By placing an order on the Site, you acknowledge and agree to the terms outlined below.
1. RETURN ELIGIBILITY AND TIMEFRAME
Customers may request a return within fourteen (14) days from the date of delivery of the order.
To be eligible for a return, items must:
- be unworn, unused, and in original condition;
- include all original tags, labels, and packaging;
- show no signs of wear, alteration, damage, or use beyond initial inspection;
- be returned in a condition suitable for resale.
Returns that do not meet these conditions may be refused or handled in accordance with Section 10 below.
2. RETURN REQUEST PROCESS
To initiate a return, the customer must submit a return request through the form provided on this page or contact us at:
Upon approval of the request, the customer will receive:
- return instructions;
- the appropriate return address (based on region);
- a prepaid return shipping label issued by us.
Returns must only be sent using the instructions and label provided. We are not responsible for items sent without authorization or to an incorrect address.
3. RETURN SHIPPING AND COSTS
For customer convenience, VERZI provides a prepaid return shipping label.
However, return shipping is not free.
The cost of return shipping will be deducted from the final refund amount. This cost:
- is based on the actual cost of the return label issued;
- may vary depending on destination, courier, and service level;
- reflects the real logistical cost of the return shipment.
By using the provided return label, you agree to this deduction.
4. INSPECTION AND APPROVAL
All returned items are subject to inspection upon receipt.
We reserve the right to:
- approve or reject a return based on its condition;
- assess whether the item complies with return eligibility criteria.
Inspection includes, but is not limited to:
- verification of tags and labels;
- evaluation of wear, use, or damage;
- confirmation of product integrity.
5. REFUNDS
If a return is approved:
- the refund will be issued to the original payment method;
- the refund amount will be reduced by the return shipping cost;
- refunds are processed within 5–10 business days after approval.
Processing times may vary depending on the payment provider.
6. PARTIAL RETURNS
If only part of an order is returned:
- the refund applies only to the returned items;
- the return shipping cost is deducted proportionally based on the actual return shipment.
7. EXCHANGES
Customers may request an exchange for a different size or product, subject to availability.
In the case of an exchange:
- the return shipping cost will be deducted from the original order;
- the shipment of the replacement item will be covered by VERZI.
If the requested replacement item is not available, the customer may choose between:
- a refund; or
- an alternative product, subject to agreement.
8. DEFECTIVE OR DAMAGED ITEMS
If an item is received in a defective or damaged condition, the customer must contact us promptly and provide:
- a description of the issue;
- supporting photographic evidence.
Upon verification and approval:
- return shipping will be covered by VERZI;
- a replacement, exchange, or refund will be offered.
We reserve the right to determine whether the reported issue qualifies as a defect.
9. NON-RETURNABLE ITEMS
Certain items are not eligible for return.
These include:
- items explicitly marked as “Final Sale”;
- items that do not meet the return condition requirements;
- items returned outside the return window.
Such items will not be refunded.
10. REJECTED RETURNS
If a returned item does not meet the required conditions, the customer will be offered the following options:
- have the item returned back to them at their expense;
- decline the return shipment, in which case no refund will be issued;
- instruct us to dispose of the item.
VERZI is not obligated to accept or refund items that do not meet return criteria.
11. RETURN LOCATIONS
Returns must be sent only to the return address provided in the return instructions.
Depending on your location, returns may be processed through different regional facilities.
We are not responsible for:
- items sent to incorrect or outdated addresses;
- items sent without prior authorization.
12. RISK AND RESPONSIBILITY
If you use the prepaid return label provided by VERZI, responsibility for the shipment transfers to us and the designated carrier once the parcel has been handed over to the carrier.
If you choose to return an item using a shipping method not provided or approved by us, the shipment remains your responsibility until it is received by us.
13. ORDER CANCELLATION
Orders may be cancelled prior to shipment by contacting us promptly at:
Once an order has been shipped, it can no longer be cancelled and must follow the standard return process described in this policy.
14. GENERAL PROVISIONS
VERZI reserves the right to:
- refuse returns that do not comply with this policy;
- update or modify this policy at any time;
- interpret and apply this policy at its reasonable discretion, within the limits of applicable law.
This policy does not affect any statutory rights that may apply under the laws of the customer’s country of residence.
15. CONTACT
For all return and exchange inquiries, please contact: