Orders
Here can be a commonly asked question about your product or service.
Orders may be canceled before they are processed and shipped. Once dispatched, cancellation is no longer possible.
Can I modify my order after placing it?
We are unable to guarantee changes once an order is placed. Please contact us as soon as possible and we will do our best to assist.
Shipping
How long does delivery take?
Orders are processed within 1–3 business days. Delivery time varies depending on your location and selected shipping method. Estimated delivery time is shown at checkout.
Do you ship internationally?
Yes, we ship worldwide.
Will I receive tracking information?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking link.
Do I need to sign for delivery?
Yes, all orders require a signature upon delivery.
Will I have to pay duties or taxes?
Depending on your location, duties or taxes may apply upon delivery. These charges are determined by local authorities.
Returns
How do I return an item?
Contact us to initiate a return. You will receive instructions and a prepaid return label.
Is return shipping free?
Return shipping is not free. The cost is deducted from your refund and reflects the actual return shipping cost.
How long do refunds take?
Refunds are processed within 5–10 business days after approval. Processing time may vary depending on your payment provider.
Exchanges
Can I exchange an item?
Yes, exchanges are available depending on stock availability. Return shipping costs are deducted, and the shipment of the replacement item is covered by VERZI.
Products
Are all items returnable?
Items marked as Final Sale cannot be returned.
Delivery Issues
What if my item arrives damaged?
Please contact us promptly with a description and photos of the issue. We will review your request and offer a replacement, exchange, or refund where applicable.